Ayuda al cliente
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
PROCESSING TIME
We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
Usted puede crear una cuenta al realizar un pedido, y también directamente en la página "mi cuenta".
Para cambiar su dirección de envío póngase en contacto con nosotros lo antes posible y le ayudaremos a asegurarse de que recibirá su pedido en la dirección correcta.
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
YES. No matter where you live, we ship our products all over the world.
If you have ordered multiple different items, they may be sent separately.
We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
El artículo fue tratado de entrega pero falló, esto puede debido a varias razones. Póngase en contacto con el transportista para obtener aclaraciones. Por favor, seamos informados de que NO seremos responsables de paquetes que no hayan entregado debido a:
- Tema rechazado por el destinatario
- Incorrecto / Ilegible / Dirección incompleta
- Período de retención caro – en algunos países, se recomienda a los receptores reclamar sus paquetes en la oficina local de correos. Si no se reclama, el paquete será enviado de vuelta a nuestro almacén.
- Absencia del destinatario – Direcciones no disponibles en el momento de la entrega
- Políticas, normas y reglamentos de aduanas
Si no ha recibido su paquete, le aconsejamos que contacte con su oficina local de correos para organizar una re-entrega o recoger su artículo de inmediato. Generalmente, el transportista tiene fecha límite de recogida, le aconsejamos que recoja su paquete inmediatamente, o puede ser devuelto a nuestro almacén.
Si esto sucede, tendremos que esperar para ver si el paquete vuelve a nosotros.
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Debido al método de producción que utilizamos para todos nuestros productos, no podemos aceptar devoluciones a menos que el artículo sea probado dañado/defectivo.
Nuestra política dura 7 días. Si han pasado 7 días desde que usted recibió su compra, por desgracia, no podemos ofrecerle un reembolso o un intercambio.
Para ser elegible para un retorno, su artículo debe ser no utilizado y en la misma condición que lo recibió. También debe estar en el embalaje original.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.
Debe informar de cualquier problema relacionado con su pedido antes de 7 días después de que su pedido haya sido entregado. Si una reclamación no se presenta dentro del tiempo pre-requerido, lamentablemente, no hay nada que podamos hacer para ayudarle.
Por favor contáctenos lo antes posible y le ayudaremos a asegurarse de que recibirá su pedido en la dirección correcta. Sírvase proporcionarnos su nombre completo y su número de pedido.
Si su pedido no ha sido procesado todavía, le ayudaremos a cambiar los elementos que desea reemplazar.
Cancelación de un pedido es posible siempre y cuando el pedido no haya sido enviado todavía. Una tasa de cancelación del 10% se cobra a un cliente que quiere cancelar su pedido. Cancelación de un pedido no es posible para pedidos que ya han sido enviados.
Tenga en cuenta que las imágenes del producto son sólo para fines ilustrativos y pueden diferir del producto real. Debido a las diferencias en los monitores, los colores de los productos también pueden parecer diferentes a los mostrados en el sitio. La mayoría de las imágenes de producto mostradas no son fotos de producto REAL, sino plantillas y maquetas para mostrar nuestros diseños. Por favor, maneje sus expectativas.
